Career

Claims Adviser

Are you an outgoing, enthusiastic and confident person?

We want to hear from YOU!

An exciting opportunity to join ourselves as a Claims Coordinator has arisen within our Telesales department. This is a fantastic opportunity for talented individuals who are passionate about Sales

Here at Flight Delay Expert we are offering you the opportunity to get your foot on the first step to an exciting new career in sales and customer service. We have immediate start openings available to join our friendly and fun team-working environment.

We are recruiting for Claims Coordinators to come and join us in our rapidly expanding business.

At Flight Delay Expert, we work on direct inquiries fresh from our multiple marketing platforms

NO COLD CALLING!

The main purpose of the role is to take initial claims notifications by telephone, cross checking and submitting onto the system. Previous experience in sales within a call centre is preferred but not essential.

Working within a fast paced office environment, you will be fully competent in carrying out data input and administrative tasks to enable you to provide an efficient service and deal with all aspects of daily administrative support.

With so many people claiming on their flight delays on a daily basis, you're sure to be kept busy with individual cases (note; multi-tasking skills are handy in this job).

Primary Duties and responsibilities:

  • Contact new and existing customers and/or 3rd party customers to help claim compensation on any flight delays
  • Ensure daily targets are achieved and exceeded
  • Ensure quality of packs sent are all with SLA's of department
  • Provide support to other team members when needed and proactively contribute to achieving team targets
  • Control emotions and respond to information and requests in a professional, non confrontational/aggressive manner.
  • Ensure processes, policies and procedures are adhered to maximising opportunities.
  • Make suggestions where appropriate to improve processes ensuring that they remain cost effective and at the same time maximise customer satisfaction
  • Ensure product and services offered to customers are adequately explained ensuring the customers understanding
  • Ensure customers are contacted regularly to confirm postal packs have been received and to ascertain if the customer has any further queries or questions, to increase pack return rate
  • Build rapport and lasting relationships with customers in order to enhance the reputation of the Company brand minimising the number of cancellations

You will receive full product training and coaching in sales and customer service skills as well as fantastic earning potentials within the company such as;

  • A £15,000 starting salary
  • OTE 23k
  • Uncapped commission
  • Incentives
  • Bonuses and rewards

So if you want a job where your nattering actually helps people, then maybe it's time to consider joining our team to help customers claim back what is rightfully theirs.

REFER A FRIEND

By submitting this form, you indicate your consent for Flight Delay Expert and it's partners to contact you via the information provided in this form. For more information about how we use your information please read our privacy policy

Step one
Fill out our online enquiry form

Step two
One of our advisors will call you to get details of your flight delay and check if you are eligible to claim flight delay compensation

Step three
Our expert team will get your claim processed and you can live track the progress of your flight delay compensation claim using your Flight Delay Expert login details

STEP FOUR
Sit back and wait for your compensation to arrive!

About Company

Here at Flight Delay Expert, we pride ourselves on helping people process claims for flight delay, cancelled flight, missed connection and denied boarding etc. We can get a claim processed if your flight has been delayed, cancelled, rerouted or even... View More

Reason for delay

Contact Information

  First Floor, 2 Woodberry Road,
North Finchley, London, N12 0DR   0333 443 2180, 0203 6349 743   info@flightdelayexpert.co.uk   www.flightdelayexpert.co.uk
Copyright © 2015 - 2017 Flight Delay Expert | Client Login | FAQ's | Become an Introducer | Testimonials | Terms & Conditions | Privacy Policy | Complaints Process | Cookies
Company number: 10790665 | ICO number: ZA256231

PLEASE BE AWARE: All Flight Delay compensation solutions will be very carefully considered. A fee is only obtained if the claim is successful. This fee will be made clear by our advisors and in the documentation you receive. You have the right to a cooling off period of 14 days. Calls may be recorded for training or monitoring purposes. Calls to 0800 numbers from BT landlines are usually free, but you should check with your network provider for full details of your service.