When to Complain

Some of the cookies we deploy are essential to make our site work. Other cookies we use help to improve the site content for visitors by showing us how you use our site and also helps to re-target you with promotions when visiting other sites or platforms.

Types of cookie there are two types of cookie which we use when you navigate any of our online areas.

Session Cookies - these will be stored on your computer or device for as long as your browsing lasts and is deleted once the browser is closed. These cookies can also be used to validate security or confirm when you are logged in to a secure area.

What these cookies are used for and how we class them The International Chamber of Commerce guide to cookie categories for the UK details four categories.

Strictly Necessary - These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

Performance - These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

Functionality and profile - These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

Targeting - These cookies are used to deliver adverts more relevant to you and your interests on other sites as well as ours. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns below is a list of where the cookies our Group sites deploy, or related pages on other platforms, come from and how they can be classed.

Where do our cookies come from

Cookies left by Group websites Strictly necessary, Performance
Google Analytics Performance
Google Adverts Targeting
Trust Pilot Performance
Live chat Services Strictly necessary, functionality
Quantcast Targeting
Facebook Targeting
Cloudflare Functionality
You Tube Performance, functionality
Digital Point Performance

We don't use the data gathered through cookies we directly deploy to contact you via post, email or phone. We do use cookies to show you subtly tailored content on our website or other websites of things we think you might be interested in, but only in relation to One Advice Group products and services. If you wish to find details on cookies then visit This site details how you can manage and remove cookies through different browsers. It also carries general information about cookies, how they are used and what for. Mobile users should consult their phone manual or manufacturer website for more details.

Step one
Fill out our online enquiry form

Step two
One of our advisors will call you to get details of your flight delay and check if you are eligible to claim flight delay compensation

Step three
Our expert team will get your claim processed and you can live track the progress of your flight delay compensation claim using your Flight Delay Expert login details

Sit back and wait for your compensation to arrive!