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Email Problems

If you are having problems receiving emails from us, there are a couple of things to check.

  • Ensure you have entered the correct email address.
  • Check to see if your mailbox is full, and stopping you receiving new emails.
  • Wait a few minutes, up to half an hour, as sometimes mail can be delayed.
  • Check that our '' is not marked as an unsafe sender.
  1. Your email may be set up to only allow email from known senders.
  2. You may have accidentally clicked a mark as spam button.
  3. If none of the above, check your Junk Mail and look for a "Not Spam" or "Safe Sender" button inside the email.