Automated System

Our CRM automatically generates emails, letters and text messages to send to clients when their claims change status. This communication builds better relationships with the client, ensures that claims run smoothly, and the client is constantly informed.

The automated system also allows claims to be flagged in the event that the lender exceeds regulated time guidelines. Flagged cases are then dealt with by our in-house Chase Team, who liaise with airlines and clients to get claims back on track.

Our developers are constantly working to make the portal even better, and as it's managed in-house; this allows us to implement changes immediately. This is particularly significant for compliance; if new legislation is issued, we have the tools in-hand to make the necessary changes happen.


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Step one
Fill out our online enquiry form

Step two
One of our advisors will call you to get details of your flight delay and check if you are eligible to claim flight delay compensation

Step three
Our expert team will get your claim processed and you can live track the progress of your flight delay compensation claim using your Flight Delay Expert login details

Sit back and wait for your compensation to arrive!